Travel with Confidence
We have updated our cancellation policy to offer our direct customers 100% flexibility during this difficult period.
Any reservation with stays until September 30th can be cancelled free of charge up to 24 hours before the date.
Customers with existing individual reservations, prepaid rates that are normally more restrictive, and for stays until September 30th, we will allow customers to change dates or keep the amount on credit so they can use it for future stays until 31st of December 2021.
If you have any questions regarding your reservation, you can contact our team directly +49 30 2005 1510
Committed to your safety
At SANA we are committed to operate at the highest level of safety and health care measures to provide the best experience for our guests.
Additionally to the Portuguese Government and official health authorities, we have created the SANA SAFE program, which consists of SANA's commitment to the implementation of additional prevention, hygiene and safety measures and training of teams.